The National Alliance for Insurance Education & Research Announces the Launch of the 2024 Outstanding CSR of the Year Competition

AUSTIN, Texas, March 12, 2024 /PRNewswire/ — The National Alliance for Insurance Education & Research is pleased to commence the 2024 Outstanding CSR of the Year Competition. Since 1991, this prestigious competition has celebrated the dedication and expertise of customer service representatives (CSRs) within the risk management and insurance sector. We persist in our tradition of acknowledging those who demonstrate exceptional service and innovative practices.

In an era marked by economic turbulence and profound industry challenges, the caliber of a CSR’s adaptability and resilience is ever more critical. We invite participants to articulate these themes within a 500 to 1000-word essay, addressing the topic:

“In today’s volatile economy, both property and auto markets are in turmoil, with soaring rates and inflation impacting insurance agencies and their customers. CSRs face unexpected challenges from global events, economic shifts, and emerging risks. Explore how resilience and adaptability are crucial for CSRs to navigate these challenges, maintain customer satisfaction, and share real-life examples of success in meeting evolving customer needs amidst adversity. In your essay, discuss how the dual pressures of economic instability and customer expectations shape the role of CSRs, and discuss the innovative approaches and best practices employed to mitigate challenges and foster enduring customer relationships.”

Submission Requirements:

  • A completed Entry Form.
  • Two letters of recommendation from professional references.
  • An essay of 500 to 1000 words as outlined above.

National Qualifier Stage:

State Winners will advance to the National Qualifier Stage and must provide a short video entry for further consideration. Specific guidelines will be furnished to those meritorious individuals upon selection.

This competition is open to any insurance customer service representatives or those primarily responsible for customer service, irrespective of affiliation or professional designation. Self-nominations are equally welcome, as we continue to support proactive career development.

Submissions will be accepted until May 1, 2024. For more information and to access entry forms, please visit

Media Contact:

Mitch Dunford, MBA
Chief Marketing Officer

Phone: 512-349-6119

SOURCE The National Alliance for Insurance Education & Research